Retail Compliance & Dispute Specialist

nVent • New Berlin, WI

5d • Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

This role involves actively monitoring major retail customer portals for compliance infractions, chargebacks, and deductions related to on-time delivery (OTD) and shipping performance. You will investigate and audit root causes for each fine using our ERP system, shipping logs, and carrier data to determine if the penalty is valid or disputable. You will build comprehensive dispute cases with necessary documentation and submit them within strict retailer windows to claw back lost revenue. Additionally, you will maintain a centralized tracker of all incoming fines, successful disputes, and net losses, providing monthly insight to leadership on chargeback trends. You will also partner directly with the Warehouse and Logistics teams to communicate specific routing guide changes, compliance difficulties, and retailer-specific packaging/shipping rules. Leading regular reviews with warehouse leadership to investigate systemic operational issues leading to fines and recommending/implementing workflow modifications to improve timely shipping metrics are also key responsibilities. Finally, you will stay up to date on evolving vendor compliance manuals and routing guides for all major retail accounts and serve as the internal subject matter authority on retail compliance requirements.

Requirements

• 2+ years of experience in Retail Customer Care, Logistics, Supply Chain, or Deductions/Accounts Receivable.
• Experience dealing specifically with major retail vendor compliance/chargebacks is highly preferred.
• Proficiency with ERP systems and advanced Excel skills for tracking and analyzing data trends.
• Strong problem-solving and investigative skills; ability to connect the dots between data points from different systems to build a defense case.
• Excellent written and verbal communication skills.
• Ability to confidently deliver feedback and process direction to warehouse teams and hold internal partners accountable.
• Exceptional organizational skills to handle strict dispute deadlines across multiple retail accounts.

Responsibilities

• Actively monitor major retail customer portals for compliance infractions, chargebacks, and deductions related to on-time delivery (OTD) and shipping performance.
• Audit and research root causes for each fine using our ERP system, shipping logs, and carrier data to determine if the penalty is valid or disputable.
• Build comprehensive dispute cases with necessary documentation (e.g., bills of lading, proof of delivery, system timestamps) and submit them within strict retailer windows to claw back lost revenue.
• Maintain a centralized tracker of all incoming fines, successful disputes, and net losses; provide monthly insight to leadership on chargeback trends.
• Partner directly with the Warehouse and Logistics teams to communicate specific routing guide changes, compliance difficulties, and retailer-specific packaging/shipping rules.
• Lead regular reviews with warehouse leadership to investigate systemic operational issues (e.g., picking delays, carrier missed pick-ups) leading to fines.
• Recommend and help implement workflow modifications in the warehouse or order management system to improve timely shipping metrics.
• Stay up to date on evolving vendor compliance manuals and routing guides for all major retail accounts.
• Serve as the internal subject matter authority on retail compliance requirements.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed