Retail Compliance & Dispute Specialist

nVent • New Berlin, WI

3d • Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Requirements

• 2+ years of experience in Retail Customer Care, Logistics, Supply Chain, or Deductions/Accounts Receivable.
• Proficiency with ERP systems and advanced Excel skills for tracking and analyzing data trends.
• Strong problem-solving and investigative skills; ability to connect the dots between data points from different systems to build a defense case.
• Excellent written and verbal communication skills.
• Ability to confidently deliver feedback and process direction to warehouse teams and hold internal partners accountable.
• Exceptional organizational skills to handle strict dispute deadlines across multiple retail accounts.

Nice To Haves

• Experience dealing specifically with major retail vendor compliance/chargebacks is highly preferred.

Responsibilities

• Actively monitor major retail customer portals for compliance infractions, chargebacks, and deductions related to on-time delivery (OTD) and shipping performance.
• Audit and research root causes for each fine using our ERP system, shipping logs, and carrier data to determine if the penalty is valid or disputable.
• Build comprehensive dispute cases with necessary documentation (e.g., bills of lading, proof of delivery, system timestamps) and submit them within strict retailer windows to claw back lost revenue.
• Maintain a centralized tracker of all incoming fines, successful disputes, and net losses; provide monthly insight to leadership on chargeback trends.
• Partner directly with the Warehouse and Logistics teams to communicate specific routing guide changes, compliance difficulties, and retailer-specific packaging/shipping rules.
• Lead regular reviews with warehouse leadership to investigate systemic operational issues (e.g., picking delays, carrier missed pick-ups) leading to fines.
• Recommend and help implement workflow modifications in the warehouse or order management system to improve timely shipping metrics.
• Stay up to date on evolving vendor compliance manuals and routing guides for all major retail accounts.
• Serve as the internal subject matter authority on retail compliance requirements.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed