Credit Dispute Specialist - Fidelity

U.S. Bank National Association • Fargo, ND

5d • $20 - $24 • Hybrid

About The Position

This role supports the Fidelity credit disputes portfolio and is responsible for researching and resolving credit card dispute cases while managing a daily inventory of work. Responsibilities include reviewing new cases, processing dispute claims, handling case-related correspondence, communicating with cardholders and internal partners, and ensuring timely resolution of customer issues. The ideal candidate can effectively manage multiple priorities, stay organized in a fast-paced environment, provide strong customer service, and adapt quickly to changing business needs.

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Strong PC skills
• Ability to identify, analyze and resolve exceptions through data interpretation
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Responsibilities

• Researching and resolving credit card dispute cases
• Managing a daily inventory of work
• Reviewing new cases
• Processing dispute claims
• Handling case-related correspondence
• Communicating with cardholders and internal partners
• Ensuring timely resolution of customer issues

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED