Retail & Community Engagement Manager

Kneaders • West Jordan, UT

18h

About The Position

Kneaders Bakery & Cafe is hiring a part-time Retail & Community Engagement Manager to support retail operations, community partnerships, and customer service. The role works with a dynamic team serving scratch-baked bread and pastries, soups, salads, and sandwiches made with whole ingredients. Shifts vary according to customer traffic and the time of year, and typically fall during weekday lunch hours, with Saturdays as needed. The role requires additional hours in November and December, including weekends and some extended hours, and availability during Thanksgiving and Christmas breaks.

The manager organizes and leads a team in executing holiday baskets and merchandise, maintains merchandise and inventory, assists guests, and supports front-of-house restaurant operations as needed. The role also develops and coordinates community fundraising events and other store or brand-wide events in partnership with local organizations, marketing, restaurant leadership, and the home office. The position requires continuous standing and walking, with limited opportunities to sit; essential job functions must be performed with or without reasonable accommodation.

Requirements

• At least 1 year of customer service or retail experience.
• Attentiveness to compliance with local, state, and federal food-handler and sanitation regulations and standards.
• Flexible schedule; shifts vary with customer traffic and time of year and may start between 7 a.m. and 10 p.m., Monday through Saturday.
• Availability Monday through Friday during peak lunch traffic; Saturdays as needed.
• Additional hours in November and December, including weekends and some extended hours, and availability during Thanksgiving and Christmas breaks.
• Ability to perform essential job functions with or without reasonable accommodation.
• Must be at least 18 years old.
• A can-do attitude, active listening skills, confidence suggesting meals and gifts to guests, ability to work quickly and learn from mistakes, and willingness to help other departments.

Responsibilities

• Organize and lead a team supporting the execution of holiday baskets and merchandise.
• Greet and welcome guests to the brand.
• Merchandise products, make baskets daily, stock shelves, and provide personal shopping assistance.
• Manage inventory, cleaning, and organization.
• Assist front-of-house restaurant operations when needed.
• Attend and participate in weekly management meetings.
• Engage local schools in Knead Dough Fundraiser events and provide the Home Office with necessary information and paperwork.
• Host Knead Dough community partnership fundraising events.
• Partner with marketing and the home office to host brand-wide events and classes, as well as individual store events.
• Work with General Managers, District Leadership, Regional Leadership, and the home office team to ensure events are successful, reflect the brand, and provide exceptional customer service.
• Develop and facilitate partnerships with local realtors and title companies to drive gift basket and catering sales.

Benefits

• Work-life balance: locations are closed every Sunday and on Thanksgiving Day and Christmas.
• Competitive hourly wage.
• Career growth and development opportunities in restaurant leadership, retail management, and pastry and bread baking.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed