Retail Communications Specialist

Trulieve•South Highpoint, FL

About The Position

The Retail Communications Specialist develops and delivers clear, consistent, strategic communications to Trulieve retail stores nationwide. The role supports retail operational procedures, systems, and business processes in collaboration with cross-functional teams. It maintains internal communication and resource platforms, supports the creation and improvement of standard operating procedures (SOPs), and helps strengthen operational workflows and consistency. The position may include field visits, regional SOP work, and special projects. It reports to the Retail Communications Supervisor.

Requirements

Proficiency in Microsoft Office Suite, including PowerPoint, Word, and Excel.
A self-starter with a track record of meeting deadlines and delivering results.
Deep understanding of retail and retail support roles.
Strong process improvement, documentation, attention-to-detail, time-management, and organizational skills.
Ability to work independently in a fast-paced environment and collaborate with people at various seniority levels.
Effective conversational English communication skills.
Ability to operate electronic equipment and follow safety procedures.
Ability to comprehend and follow written and oral instructions.
Valid driver's license and ability to pass an MVR background check.
Ability to pass level 1 and level 2 background checks.
Must be at least 21 years old.
Ability to function independently and demonstrate flexibility, personal integrity, and effectiveness working with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude.

Nice To Haves

Associate degree preferred.
Experience in retail operations or customer service is a plus.

Responsibilities

Collaborate with Retail Field Operations Managers to develop and distribute key retail communications.
Manage and maintain internal communication platforms, including The Joint and Retail SharePoint sites.
Ensure resource materials are clear and accessible using Zendesk Resource Management.
Support business partners in developing, documenting, and enhancing SOPs to improve operational efficiency and consistency.
Facilitate communication and collaboration between departments to improve operational workflows.
Conduct field visits as needed to support operations and reinforce process knowledge.
Recommend operational improvements and support growth initiatives to the Retail Communications Supervisor.
Assist in developing SOPs to increase efficiency within designated regions.
Partner with Retail Field Operations and Field Training teams on product and process initiatives.
Manage special projects and other assigned responsibilities.