Retail Communications Specialist

Trulieve•Clearwater, FL

3d•Remote

About The Position

The Retail Communications Specialist develops and delivers clear, consistent, strategic communications to retail stores nationwide. The role supports operational procedures, systems, and business processes in collaboration with cross-functional teams. It manages internal communication platforms and resource materials, supports the creation and improvement of standard operating procedures, and facilitates collaboration to improve operational workflows. The position may include field visits, regional SOP development, product and process initiatives, and special projects. Remote work is available, with 10%–20% travel and a schedule of 45 or more hours per week, including occasional evenings, weekends, and holidays.

Requirements

Proficiency in Microsoft Office Suite, including PowerPoint, Word, and Excel.
Self-starter with a track record of meeting deadlines and delivering results.
Deep understanding of retail and retail support roles.
Strong process improvement, documentation, attention-to-detail, time-management, and organizational skills.
Ability to work independently in a fast-paced environment and collaborate with people at various seniority levels.
Effective conversational English communication skills.
Ability to operate electronic equipment and follow safety procedures.
Ability to comprehend and follow written and oral instructions.
Valid driver’s license and ability to pass an MVR background check.
Ability to pass Level 1 and Level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and demonstrate flexibility, personal integrity, and effectiveness when working with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude.
Must be able to communicate and exchange sensitive information, observe details at varying ranges, and operate computing devices.
Must have visual and auditory acuity, with or without aids, to perform all position functions.
Available to work 45 or more hours weekly with flexible hours based on business needs, including occasional evenings, weekends, and holidays.
Able to travel 10%–20% of the work schedule.

Nice To Haves

Associate degree preferred.
Experience in retail operations or customer service is a plus.

Responsibilities

Collaborate with Retail Field Operations Managers to develop and distribute key retail communications.
Manage and maintain internal communication platforms, including The Joint and Retail SharePoint sites.
Use Zendesk Resource Management to ensure resource materials are clear and accessible.
Support business partners in developing, documenting, and enhancing SOPs to drive operational efficiency and consistency.
Facilitate communication and collaboration between departments to improve operational workflows.
Conduct field visits as needed to support operations and reinforce process knowledge.
Provide recommendations to the Retail Communications Supervisor to improve operations and support growth initiatives.
Assist in developing SOPs to increase efficiency within designated regions.
Partner with Retail Field Operations and Field Training teams on product and process initiatives.
Manage special projects and other assigned responsibilities.