Retail Commission Sales Associate, Herald Square - Full Time

Macy's•New York, NY

7h•Onsite

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Selling Colleague is also responsible for fulfillment and performing other duties as necessary. Macy's uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here [https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf]. This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!

Requirements

Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
Comfortable communicating with customers virtually, via phone, and in person
Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
Utilize point of sale technology and applications to help in selling and fulfilling customer orders
Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
Partnership with the total team to drive sales and deliver the customer experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
No Education or Experience Required

Responsibilities

Provide an exceptional customer experience by ensuring the customer is always the priority
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
Be proficient in POS systems including but not limited to Search and Send and My Client
Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
Develop new business and expand client base through networking, suggestive selling and on the floor presence
Maintain department recovery standards; including fitting room go backs to standard, if applicable
Retrieve additional merchandise for customers as requested
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Assist in inventory and markdown process
Adhere to Asset Protection and inventory control and compliance procedures
Follows shortage programs and procedures
Perform these and other functions in an efficient manner, as directed by the Supervisor
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Build community by joining one of our Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice