Retail Cosmetics Sales Counter Manager - Prada, Herald Square - Full Time

Macy's•New York, NY

2h•Onsite

About The Position

Macy’s is a company with over 160 years of history, known for innovations, traditions, inspiring stores, and irresistible products, including iconic events like the 4th of July Fireworks and the Thanksgiving Day Parade. As a Counter Manager in the Macy's Cosmetics Department, you will oversee all aspects of a specific cosmetics line, including coaching a team of Beauty Advisors. Your role involves engaging with customers to understand their beauty and style preferences, applying makeup and products, and leveraging your skills and passion for beauty to achieve sales targets. Joining Macy's offers unique opportunities to be part of memorable moments, whether assisting customers, streamlining operations, enhancing online shopping, or designing merchandise.

Requirements

Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
Ability to think creatively, strategically, and technically to address business challenges and opportunities
Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience
Able to coach and provide feedback to Beauty Advisors to exceed daily goals
Possess a passion and a business-minded attitude to succeed in a performance-based setting
Able to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment
Enthusiasm for the beauty industry and the skills to provide outstanding customer care
Strong organizational skills to manage multiple tasks at once while maintaining superior results
Flexible and able to use sound judgment in ambiguous situations
3 to 5 years of relevant work experience

Responsibilities

Inspire teamwork to reach sales goals and elevate the customer experience
Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
Develop and implement business driving events to achieve department goals
Supervise proper presentation, organization, storing, and replenishment of stock
Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
Meet and exceed your own and the company’s sales goals
Work well with vendors to get the best business outcomes
Manage vendor events and promotions, including scheduling and execution
Maintain compliance with all hygiene standards
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Build community by joining one of our Colleague Resource Groups
Make a difference through our volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice