Retail Sales Specialist - Kate Spade Handbags, Herald Square - Full Time

Macy's•New York, NY

4h•Onsite

About The Position

Macy’s is more than just a store; it's a story that has captured the hearts and minds of America for over 160 years, known for innovations, traditions, inspiring stores, irresistible products, and events like the 4th of July Fireworks and Thanksgiving Day Parade. It's a place of memorable moments for customers and colleagues. The Vendor Paid Specialist is an exceptional colleague affiliated with a brand-specific vendor, utilizing vendor product knowledge and superior selling skills to drive revenue for the vendor/brand. They create an enhanced shopping experience, deliver exceptional service, and always prioritize the customer. The specialist advocates for the customer and communicates customer opportunities to their store leadership team and vendor representatives. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week, with hours dependent on business needs and colleague availability.

Requirements

High School Diploma or equivalent
Minimum 1 year previous merchandising or retail experience
Ability to effectively communicate and present information to customers, peers and all levels of management
Basic math functions such as addition, subtraction, multiplication, and division and the ability to use a calculator
Self-starter
Able to work independently and as part of a team
Must have good time management skills
Ability to follow through on projects in a timely manner
Must be comfortable with the use of computers and frequent use of RF equipment
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays

Responsibilities

Deliver a memorable customer experience
Drive vendor sales by consistently demonstrating exceptional selling skills
Partner with Customer Experience Manager to identify business driving opportunities to drive top line sales
Provide an exceptional customer experience by ensuring the customer is always the priority
Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
Convert customers into clients
Maintain high customer readiness standards: deliver a clean, neat and east-to-shop store environment. Ensure shortage prevention initiatives are executed
Perform other customer-facing, vendor specific duties as needed
Perform other duties as assigned
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice