Seasonal Retail Commission Sales Associate - Fine Jewelry, Cielo Vista

Macy's•El Paso, TX

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory, fulfillment, and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence. The role includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining and replenishing merchandise, updating signs and pricing, and supporting merchandise moves. Colleagues use loyalty and clienteling tools, point-of-sale technology, and digital tools to support sales and customer service. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to leverage product knowledge, point-of-sale tools, clienteling tools, and digital tools to support sales and customer loyalty.
Ability to maintain accurate stock presentation and replenishment and follow asset protection requirements.
Ability to achieve sales, client, and protection plan goals.
Ability to talk, lift, move continuously, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver outstanding, personalized customer service and create welcoming shopping experiences.
Use product knowledge to educate customers and recommend fine jewelry and watches suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and active use of the clientele program.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain an organized, clean, and shoppable sales space, including processing, presentation, storage, and replenishment of stock.
Update signs and pricing and support merchandise moves, inventory, and fulfillment activities.
Ensure merchandise security, accuracy, and compliance with asset protection requirements.
Participate in vendor training, ongoing education, sales events, and special events.
Collaborate with colleagues to support customers, sales goals, and operational excellence.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.