Seasonal Retail Commission Sales Associate - Fine Jewelry, Mayfair

Macy's•Wauwatosa, WI

2h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting customer relationships through consultative selling, genuine hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help maintain merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, updating signs and prices, replenishing and moving merchandise, and communicating loyalty program benefits. The role also includes using point-of-sale and digital tools, participating in vendor training, and meeting client and protection plan goals. The position requires flexible availability, including weekends and holidays, and 1–2 years of related experience.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the physical requirements of the position, including standing, lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection plan programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and movement of merchandise.
Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales floor.
Update signs and pricing and stay informed about new arrivals, best-selling items, trends, and promotions.
Participate in sales events, special events, vendor training, and ongoing product education.
Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice