Seasonal Retail Commission Sales Associate - Fine Jewelry, Southland - MI
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also involves promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They welcome customers, develop personal connections, and maintain merchandise presentation, organization, processing, storage, replenishment, signage, pricing, and merchandise moves. They share loyalty benefits, thank customers, and support one another to serve customers and communities. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Responsibilities
- Deliver welcoming, personalized customer service and help customers select fine jewelry and watches suited to their tastes, preferences, and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of the clientele program.
- Demonstrate product knowledge and educate customers about craftsmanship, precious metals, gemstones, luxury brands, trends, and promotions.
- Meet and surpass daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology, clienteling tools, and digital shopping tools to support sales and customer transactions.
- Participate in vendor training, sales events, product launches, and ongoing product education.
- Support inventory, fulfillment, merchandise processing, organization, storage, replenishment, signage, pricing, and merchandise moves.
- Maintain a clean, organized, shoppable sales floor and ensure merchandise security, accuracy, and presentation.
- Collaborate with teammates to support special events, customer service, and operational excellence.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
