Seasonal Retail Commission Sales Associate - Fine Jewelry, Southland - MI

Macy's•Taylor, MI

5h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their preferences and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and maintaining the security, accuracy, and presentation of merchandise. You collaborate with colleagues to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, learning about merchandise, trends, and promotions, engaging customers, replenishing and organizing stock, updating signs and pricing, using point-of-sale and digital tools, and completing transactions. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet and surpass daily sales goals and achieve client and protection-plan goals.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, and merchandise to help them make suitable selections.
Build lasting client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet daily sales goals and achieve client and protection-plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
Support inventory processing, fulfillment, stock storage, organization, replenishment, and merchandise moves.
Maintain accurate pricing and signs, merchandise presentation, and a clean, organized, shoppable sales floor.
Help ensure merchandise security and comply with asset protection requirements.
Participate in sales events, special events, vendor training, and ongoing product education.
Collaborate with teammates to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.