Retail Client Services Manager

SAS Retail Services•Rogers, AR

About The Position

Retail Client Services Manager Job Summary The Retail Client Services Manager is responsible for driving strong retail execution and serving as a key liaison between retail field teams, internal partners, and client stakeholders. This role ensures compliance to retail standards, supports strategic initiatives, and aligns execution, sales, and client priorities to deliver against business objectives. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Retail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client’s objectives.

Requirements

2–4 years of experience in retail management, client services, or related field.
Strong retail execution, project management, and prioritization skills.
Ability to develop and execute strategic business plans.
Strong communication and relationship-building skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and client-specific applications.
Associate degree required.
3-5 years of experience in applicable fields
2+ years of supervisory experience
Ability to work effectively with management
Ability to direct, lead, coach, and develop people
Ability to visualize and plan objectives and goals strategically
Ability to develop strategic plans to grow the business
Strong prioritization skills
Team building Skills
Ability to understand complex demands of a decentralized organization and meet challenging time lines
Strong functional experience in retail management
Project management skills
Good interpersonal skills
Skill in supervising to include delegating responsibility, training and evaluating performance
Basic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usage
Customer/Client specific applications

Responsibilities

Drive retail execution by ensuring compliance across distribution, speed-to-shelf, pricing, planograms, displays, promotions, and point-of-sale placement.
Identify and resolve in-store execution issues; escalate unresolved barriers with clear, actionable insights.
Develop and execute sales, promotional, and category growth strategies using data-driven insights.
Communicate execution status, audit results, and opportunities to clients, headquarters teams, and field leadership.
Manage client account performance, budgets, and investment strategies to exceed business objectives.
Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution
Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues
Perform ride-withs at all levels of the retail organization
Audit stores in assigned geography according to executable items
Track and score retail audits, shipment opportunities, and report all competitive activity
Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training
Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.
Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.
May hire, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
May delegate work of others and provide guidance, direction and mentoring to indirect reports