Client Services Manager

SnapCare•Boston, MA

1d•$55,000 - $65,000

About The Position

Following the merger of SnapCare and connectRN, we are building a stronger, more innovative healthcare workforce platform focused on improving care delivery nationwide. We are looking for talented professionals who want to grow with us and help shape the future of healthcare staffing. We are looking to hire a Client Services Manager to support partner operations, platform adoption, timesheet completion, and clinician onboarding workflows. Reporting to our VP of Home Health, this Client Services Manager will contribute by ensuring partners and clinicians have the support, follow-up, and operational coordination needed to deliver a seamless staffing experience.

Requirements

Build familiarity with our partner operations, payroll timelines, clinician onboarding process, and internal systems.
Demonstrate strong organization, attention to detail, and responsiveness in time-sensitive workflows.
Permanent residents (green card holders) or U.S. citizens only.
Unvaccinated due to medical or religious exemption.

Responsibilities

Support partner operations, platform adoption, timesheet completion, and clinician onboarding workflows.
Ensure partners and clinicians have the support, follow-up, and operational coordination needed to deliver a seamless staffing experience.
Support timesheet tracking, including outreach to partners, review of timesheets, and identification of missing clock-ins or documentation issues.
Manage partner platform accounts, including adding new users and updating partner information.
Partner with Engagement, Payroll, Senior Account Managers, and Clinical Liaison teams to understand escalation paths.
Take greater ownership of weekly timesheet completion tracking and escalation workflows.
Identify and escalate timesheet issues, late documentation, off-platform work, and non-responsiveness through the appropriate channels.
Support partner nudges related to shift posting, applied-to-accepted activity, and level-of-need reporting.
Manage onboarding and credentialing notifications, credential submissions, and pre-orientation follow-up.
Contribute to a better partner and clinician experience through proactive communication and follow-through.
Independently manage recurring timesheet, payroll coordination, partner platform utilization, and orientation support processes.
Build strong working relationships with cross-functional teams and key partners.
Identify process improvement opportunities to reduce escalations, improve documentation completion, and strengthen platform adoption.
Take initiative in supporting partner needs, clinician readiness, and operational reporting.
Establish yourself as a trusted operational partner who helps us deliver reliable staffing support to healthcare facilities.