Retail Client Service Manager

Advantage Sales & Marketing dba Advantage Solutions • Saint Louis, MO

11d • Onsite

About The Position

The Retail Client Service Manager is responsible for directly managing a portfolio of clients, serving as the strategic brand liaison between the client and internal sales teams. In this role, they ensure client satisfaction, drive brand success, and cultivate long-term trusted relationships. In addition to owning direct client relationships, the Retail Client Service Manager also supports a Senior Client Service Manager with an extended portfolio of clients. Acting as a collaborative partner, they assist in execution, communication, and strategic planning to ensure seamless client service delivery across all accounts.

Requirements

• Bachelor’s degree
• 2-4 years’ experience in relevant field
• Highly proficient in Microsoft Office, with the ability to create reports, analyze data, and develop professional presentations
• Ability to work independently with general supervision
• Ability to follow detailed standard operating procedures
• Ability to analyze reporting data and present to clients and internal stakeholders
• Ability to use prior or closely related work experience to determine possible solutions to problems

Responsibilities

• For assigned clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success
• Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery
• Builds foundational understanding of core brand and sales drivers and their impact on brand success
• Deepens understanding and monitoring of category reviews as sales opportunities
• Deepens understanding of the retail market for brand placement
• Ensures all members of the selling team are engaged and contributing to brand success
• Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio
• Provides financial monitoring and reporting by tracking monthly sales, communicating bonus opportunities, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress against KPIs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level