Client Service Manager

AccentCare, Inc. • Amarillo, TX

4d • Hybrid

About The Position

The Client Service Manager will be responsible for providing overall strategic and operational leadership for a segment of the branch team. This role is responsible for business development initiatives and managing all functions necessary to ensure operational, service, and business goals are aligned with company and division business objectives. The Client Service Manager will manage the overall operations of a segment of the branch team, ensuring the quality and depth of the segment Caregiving pool, meeting Care Partner, Client and Referral Source Satisfaction goals, and adherence to Company Policy and Procedure and Compliance guidelines. The position also involves implementing business initiatives and overseeing the day-to-day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing/scheduling, risk management, timekeeping, and all compliance and human resource needs. The role ensures on-call oversight and support for clients and field staff, and identifies and sources cross-referral opportunities within the branch.

Requirements

• High School Diploma or GED required
• 60 hours or more of college coursework
• 2+ years of supervisory experience in a healthcare facility, agency, or community-based setting.
• Must have valid driver’s license, reliable transportation, and auto insurance.
• Strong communication, organizational, and problem-solving skills.

Nice To Haves

• 1 year of leadership experience + 30 hours of college credit can substitute for the 2+ years of supervisory experience.
• Home care, caregiving, or staffing experience preferred.
• Bilingual skills a plus, but not required.

Responsibilities

• Responsible for providing overall strategic and operational leadership for a segment of the branch team.
• Responsible for business development initiatives and managing all functions necessary to ensure operational, service, and business goals are aligned with company and division business objectives.
• Manages the overall operations of a segment of the branch team.
• Responsible for the overall quality and depth of the segment Caregiving pool; meeting Care Partner, Client and Referral Source Satisfaction goals, adherence to Company Policy and Procedure and Compliance guidelines.
• Successfully implements business initiatives
• Oversees the day to day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, timekeeping requirements, and all compliance and human resource needs
• Ensures on-call oversight and support for clients and field staff needs
• Ensures all cross referral opportunities within the branch are identified and sourced appropriately

Benefits

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED