Client Service Manager
About The Position
Fox Innovation & Technologies Inc. (“FOX”) is a global leader in turbomachinery engineering, manufacturing, and aftermarket services delivering advanced rotating equipment solutions for the oil and gas, power generation, and process industries. FOX is more than a service provider. We are an OEM-caliber engineering and manufacturing hub capable of reengineering, revamping, and remanufacturing complex machinery to meet the most demanding operational requirements. Our team combines deep industry expertise with rapid-cycle turnaround and world-class proprietary technologies to deliver OEM or better-quality solutions across centrifugal compressors, pumps, turbines, valves, and other mission-critical rotating equipment. With best-in-class field service capabilities, precision machining, and turnkey project execution, FOX provides the technical horsepower and responsiveness that global operators depend on. Our commitment to quality, safety, and reliability drives everything we do — from the shop floor to the field. The Opportunity The Client Service Manager (CSM) is responsible for coordinating and tracking the flow of manufactured and purchased parts to ensure adherence to project schedules in a manufacturing environment. This role serves as a key link between production, procurement, engineering, and suppliers to proactively identify risks, resolve delays, and keep projects on track.
Requirements
- Bachelor’s degree in Engineering, Supply Chain Management, Manufacturing, or a related field with at least 2 years of experience in scheduling, expediting, production control, or supply chain within a manufacturing environment, or 10 years of experience working in high paced repair, service center, or manufacturing environment for high-speed rotating equipment
- Strong understanding of manufacturing processes and purchased-part supply chains
- Experience working with ERP/MRP systems (e.g., SAP, Oracle, Odoo, NetSuite, etc.)
- Excellent organizational and time-management skills with strong attention to detail
- Ability to prioritize and manage multiple projects in a fast-paced environment
- Strong communication skills and confidence working cross-functionally and with suppliers
- Experience supporting engineered-to-order or project-based manufacturing
- Familiarity with lean manufacturing principles
- Advanced Excel or data analysis skills
- APICS/ASCM certification (CPIM, CSCP)
Responsibilities
- Develop, maintain, and update detailed production and procurement schedules aligned with project milestones
- Track the status of manufactured parts through internal work centers to ensure on-time completion
- Monitor purchased parts from purchase order release through delivery, expediting as needed
- Proactively identify schedule risks, material shortages, and bottlenecks; recommend and implement corrective actions
- Communicate regularly with internal teams (production, planning, purchasing, engineering, quality) to align priorities
- Communicate project status and issues regularly with external teams (Sales) and/or directly to the customer.
- Maintain accurate schedule and status information within ERP/MRP systems and tracking tools
- Support project managers by providing clear visibility into part readiness and schedule impacts
- Participate in daily/weekly production and project review meetings
- Generate and distribute schedule performance reports, including on-time delivery metrics and risk summaries.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
