Retail Channel Manager

Oatey • Cleveland, OH

3d • Hybrid

About The Position

The Retail Channel Manager develops and executes strategies, programs, and initiatives that drive growth, increase market penetration, and strengthen Oatey’s presence within the retail channel. This position partners closely with Sales, Product Management, and cross-functional teams to deliver merchandising, marketing, and customer experience solutions that meet customer needs and support company objectives. This position reports to the Senior Manager, Retail Channel.

Requirements

• Minimum 2 years of experience in retail channel marketing, category management, the home improvement industry, or a related field.
• Strong organizational and project management skills, including the ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Strong communication, presentation, and interpersonal skills, including the ability to work independently and collaboratively with individuals at all levels of the organization.
• Basic commercial understanding of retail dynamics, pricing, assortments, merchandising, and customer programs.
• Intermediate knowledge of developing or executing channel strategies, customer presentations, and business recommendations using data and insights.
• Advanced computer skills, including Microsoft Office Suite.
• Intermediate proficiency with SAP, Power BI, Wrike or similar project management software, and planogram software such as Spaceman or equivalent.
• Basic to intermediate proficiency with product information management systems such as Salsify or Syndigo and customer relationship management tools such as HubSpot or equivalent.
• High school diploma or GED required.

Nice To Haves

• Bachelor’s degree in business or a related field preferred; equivalent relevant experience may be considered in lieu of a degree.

Responsibilities

• Develop customer-specific retail channel marketing plans and strategies that support account goals and company objectives for assigned key retail and buying group partnerships.
• Lead and coordinate buying group conferences, including compiling category sales and unit data, building customer-specific sales presentations, and supporting customer-facing meetings.
• Manage retail marketing communications, including HubSpot emails, product spotlights, product launch communications, excess and obsolete listing updates, rep communications, and customer/product support materials.
• Build and maintain effective relationships with customer marketing counterparts, merchants, rep networks, and internal partners to implement marketing plans that meet customer and Oatey needs.
• Collaborate with the Sales team to support sales and profitability plans, respond to day-to-day product and order status inquiries, and fulfill marketing material and product asset requests.
• Lead line review and business review processes from kickoff through execution, including data analysis, competitive benchmarking, assortment recommendations, master file management, and customer presentation development.
• Develop customer-facing presentations and selling stories using data, insights, and business recommendations that account for both customer and Oatey objectives.
• Manage product change initiatives, including artwork, packaging updates, sample procurement, and related cross-functional project coordination.
• Develop and execute in-store merchandising programs, including signage, displays, packaging, promotions, and planogram development using relevant software and category insights.
• Lead retail project meetings and maintain project tracking tools to support cross-functional alignment and timely execution.
• Pull and analyze point-of-sale, shipment, and performance data from SAP, Power BI, Vizion, customer systems, and related tools to develop insights and strategic recommendations.
• Plan and support tradeshows and customer events, including product displays, sample management, merchandising materials, shipping logistics, and asset tracking.
• Develop planograms based on customer requirements and category insights, including product measuring, packaged image photography, physical setup, and validation as needed.
• Serve as an advocate for retail customers in cross-functional corporate initiatives and share knowledge and best practices with internal partners.
• Perform other duties as assigned.

Benefits

• Generous paid time off programs and paid company holidays to support flexibility and work-life balance
• Annual Discretionary Cash Profit Sharing
• Immediate eligibility and vesting in 401(k), including 100% company match, up to 5% of eligible compensation
• Market leading health insurance including medical, dental, vision, and life insurance offerings for associates and qualified dependents
• Significant company contribution to Health Savings Account with a High Deductible Health Plan (HDHP)
• Short-Term and Long-Term Disability income protection coverage at no cost to associates
• Paid Maternity and Paid Parental Leave
• Tuition reimbursement
• A strong set of complementary resources to support associate well-being, including resource groups, EAP, and dedicated mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED