Retail Call Center Associate

Green Bay Packers•Green Bay, WI

9d•Onsite

About The Position

This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. The role involves answering incoming phone calls, taking orders, and assisting customers with inquiries. It also requires knowledge of the Green Bay Packers and other Lambeau Field businesses, as well as current organizational events. Flexibility in scheduling is essential, with availability required for a minimum of 3 days a week, including nights and weekends. Hours can range from 8 to 35 per week, depending on availability and business needs. The work hours will generally be between 7:45 am and 8:00 pm, but may vary due to the Packers game schedule.

Requirements

Home game weekends and special events are required workdays.
Retail store shifts may be necessary for assistance.
Flexibility in scheduling is required.
Availability must be a minimum of 3 days a week, including nights and weekends.
Learn to use Magento and NCR CounterPoint operating systems.
Be comfortable using designated computer applications, including Word and Excel.
Ability to interact easily with customers.
Ability to work within time limitations during busy periods.
Good communication and organizational skills.
Legible handwriting.
Ability to work as part of a team to achieve Pro Shop goals.

Responsibilities

Answering incoming phone calls at the Call Service Center in a professional manner.
Taking orders over the phone.
Assisting customers with inquiries.
Performing customer courtesy calls through call-backs or referrals.
Being knowledgeable about the Green Bay Packers and other Lambeau Field businesses, as well as having an awareness of current events of the organization.
Checking in new merchandise.
Picking and packing orders when phone volume is low.
Processing gift notes.
Scanning pick sheets.
Fulfillment of gift cards.
Performing other duties as assigned.
Assisting manager and supervisors with special projects as needed.