Call Center Associate
About The Position
As a Call Center Representative, you will gain knowledge in all areas of the Credit Union. Since you will be expected to have a broad knowledge of all departments in the Credit Union, it is a wonderful position for growth. You will help members succeed in their financial goals through providing exceptional member service. We have a wonderful team comradery who help each other succeed. In the Call Center, we do our best to fully handle every caller from start to finish. Handling all the calls means a broad knowledge of all the departments within the Credit Union. Multi-tasking and time management are a must. Taking our time to fully understand the members' wants and needs to provide exceptional service will make this a very rewarding position.
Requirements
- Excellent public relations and customer service skills.
- Professionalism, timeliness, efficiency and accuracy.
Nice To Haves
- Financial industry experience preferred.
Responsibilities
- Handle all calls from members from start to finish.
- Gain broad knowledge of all departments within the Credit Union.
- Provide exceptional member service to help members succeed in their financial goals.
- Multi-task and manage time effectively.
- Fully understand members' wants and needs.
Benefits
- Generous benefit package
- Paid volunteer program (20 hours paid time each year)
- Training opportunities
- Career ladder system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
