Call Center Sales Associate

Guardian Storage Development Inc•Ross Township, PA

2d•$18 - $20•Hybrid

About The Position

For over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We’re proud of the relationships we build—with our customers and with each other—and we're looking for new team members who share that same passion. We’re seeking individuals who are: Naturally curious and eager to learn, Great at connecting with people from all walks of life, Tech-savvy and open to new tools and processes, Self-motivated with a strong work ethic, Aligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork. At Guardian Storage, our team is the heart of our success. That’s why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions. As a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.

Requirements

2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
Must have excellent listening, verbal and written communication skills via phone and email
Self-storage experience a plus but not required
Comfort with using CRM systems and multitasking across digital tools.
A customer-first mindset with the ability to build rapport and overcome objections.
Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment
Must be able to work afternoon or evening shifts, including weekends
Must have reliable transportation and willing to work in office 2 days per week

Nice To Haves

Self-storage experience a plus but not required

Responsibilities

Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
Process customer payments
Follow Guardian Storage’s consultative selling process to maximize rental conversions and customer satisfaction
Provide industry-leading customer service on all interactions
Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
Perform other call center-related duties as assigned or required by the Call Center Manager