Retail Brand Ambassador / Customer Engagement Associate (In-Store Events)

ABC Home & Commercial Services • Austin, TX

4d • Onsite

About The Position

ABC Home & Commercial Services, a family-owned company with 75 years of service and over 1,000 employees, is seeking friendly, energetic, and team-oriented individuals to join them as Retail Brand Ambassadors inside Costco locations throughout the Austin area. The primary goal of this role is to connect with customers and set appointments for in-home consultations for water heaters, water treatment systems, and HVAC systems. This role is ideal for individuals who enjoy meeting new people, building rapport quickly, and creating positive customer experiences. The position involves representing and marketing the brands of the warehouse company, the manufacturing company, and ABC Home & Commercial Services in a positive and professional manner.

Requirements

• A naturally friendly and outgoing personality, with enjoyment in meeting new people and starting conversations
• Strong teamwork skills, collaborating with colleagues and supporting others during fast-paced in-store events
• Ability to adapt quickly to changing locations, schedules, or customer interactions while maintaining a professional attitude
• Self-motivation and energy, bringing enthusiasm to every customer interaction and task
• Clear and respectful communication skills, able to engage and inform customers in a persuasive yet approachable way
• Prior experience in sales, marketing or customer service is preferred.
• Strong organizational skills.
• Must be capable of standing for long periods of time.
• Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
• Ability to work weekends with minimal supervision required - Schedule: Wed. - Sun. with Mon. & Tue. off.
• Reliable transportation for travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
• Must be willing to commute to all Costco’s in Austin AND surrounding areas.
• Only seeking applicants local to the Austin area
• Application completion requires a Predictive Index Assessment.

Nice To Haves

• Prior experience in sales, marketing or customer service is preferred.

Responsibilities

• Connect with Costco members in a warm, approachable, and genuine way
• Start conversations and build quick rapport in a busy retail setting
• Share information about ABC’s home services (HVAC, water heaters, water treatment)
• Representing and/or marketing the brands (and products/services) of the warehouse company (e.g., Costco), the manufacturing company (e.g., Lennox or EcoWater) and the service company (ABC Home & Commercial) in a highly positive, professional and courteous manner.
• Always ensuring a positive impression of all companies and in all circumstances (even if the only exchange is a friendly “smile”).
• Developing and maintaining a basic knowledge of product lines and services.
• Documenting and/or updating customer records and interactions as required.
• Schedule free in-home consultations with warehouse club members for in-home consultation with ABC sales specialists.
• Travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
• Work alongside a supportive team while representing trusted brands

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including paid Gold's gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed