Retail Brand Ambassador / Customer Engagement Associate (In-Store Events)

ABC Home & Commercial Services • Austin, TX

3d • Onsite

About The Position

Friendly, outgoing individuals wanted to engage with customers, help schedule in-home consultations, and be part of a fun, team-focused environment. No cold calling. This role involves working inside Costco locations throughout the Austin area. ABC Home & Commercial Services is a family-owned company with 75 years of service and over 1,000 employees across Central and South Texas, committed to supporting its team, serving others, and creating positive experiences.

Requirements

• A naturally friendly and outgoing personality, with enjoyment in meeting new people and starting conversations.
• Strong teamwork skills, collaborating with colleagues and supporting others during fast-paced in-store events.
• Ability to adapt quickly to changing locations, schedules, or customer interactions while maintaining a professional attitude.
• Self-motivation and energy, bringing enthusiasm to every customer interaction and task.
• Clear and respectful communication skills, able to engage and inform customers in a persuasive yet approachable way.
• Prior experience in sales, marketing or customer service is preferred.
• Strong organizational skills.
• Must be capable of standing for long periods of time.
• Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
• Ability to work weekends with minimal supervision required - Schedule: Wed. - Sun. with Mon. & Tue. off.
• Reliable transportation for travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
• Must be willing to commute to all Costco’s in Austin AND surrounding areas.
• Candidates that reside in the South/Central Austin & Kyle area.

Nice To Haves

• Prior experience in sales, marketing or customer service is preferred.

Responsibilities

• Connect with Costco members in a warm, approachable, and genuine way.
• Start conversations and build quick rapport in a busy retail setting.
• Share information about ABC’s home services (HVAC, water heaters, water treatment).
• Representing and/or marketing the brands (and products/services) of the warehouse company (e.g., Costco), the manufacturing company (e.g., Lennox or EcoWater) and the service company (ABC Home & Commercial) in a highly positive, professional and courteous manner.
• Always ensuring a positive impression of all companies and in all circumstances (even if the only exchange is a friendly “smile”).
• Developing and maintaining a basic knowledge of product lines and services.
• Documenting and/or updating customer records and interactions as required.
• Schedule free in-home consultations with warehouse club members for in-home consultation with ABC sales specialists.
• Travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
• Work alongside a supportive team while representing trusted brands.

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including paid Gold's gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed