Retail Branch Supervisor
LOC Credit Union•Farmington, MI
•Onsite
About The Position
Are you a dynamic, experienced leader ready to take the reins and make an impact? LOC Credit Union, an award-winning institution, is seeking a motivated and results-driven Retail Branch Supervisor to assist leading our team at the Farmington Branch. This is a chance to champion growth, operational excellence, and a positive team culture. If you thrive on developing people, driving success, and engaging with the membership, we invite you to apply!
Requirements
- Minimum combined 3 years as a Financial Success Specialist (Personal Banker) and as a teller in a financial institution.
- Proven success in sales, service delivery, and operations within a financial institution.
- A GED or high school diploma is required.
- Exceptional leadership, coaching, communication, problem-solving, and commitment to high service standards.
Nice To Haves
- Leadership experience of 1 year or more is preferred.
Responsibilities
- Oversees vault and ATM operations, cash handling and ordering, daily balancing and ensuring all activities align with regulatory, audit and internal control requirements while supporting branch management.
- In collaboration with the Branch Manager, manage daily operations including, but not limited to, assisting the staff with operational matters and concerns; opening and closing for business; monitoring the safety and security of the branch; providing check approvals and overrides; authorizing exceptions to policy and procedures when necessary.
- Serve members directly by assisting with account opening, loan processing, online & bill pay support and perform teller transactions as needed.
- Assist the Operations Management Team with training the branch team on new and updated processes and procedures to ensure consistency amongst the team.
- Assist with interviewing, hiring decisions, onboarding, and training of new branch employees as needed, recommend completion, extension, or separation at conclusion of probationary period.
- Assists with staff scheduling and leading of team huddles alongside the Branch Manager to drive communication and team alignment.
Benefits
- health, dental, vision, life insurance
- 15 paid holidays off, which includes your birthday
- generous paid time off (PTO)
- 401K with up to 5% match
- tuition reimbursement
- career path programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
