Retail Branch Supervisor

LOC Credit Union•Howell, MI

11h•Onsite

About The Position

Are you a dynamic, experienced leader ready to take the reins and make an impact? LOC Credit Union, an award-winning institution, is seeking a motivated and results-driven Retail Branch Supervisor to assist leading our team at the Howell Branch. This is a chance to champion growth, operational excellence, and a positive team culture. If you thrive on developing people, driving success, and engaging with the membership, we invite you to apply! Why Join the LOC Team? Joining LOC Credit Union means becoming part of a winning team that genuinely values its employees. The ideal candidate will serve an important role in helping their team through our " Let's Win. Together." motto! Additionally, we offer a competitive package and an engaged culture where you can grow: Compensation & Benefits: Enjoy a strong starting salary backed by an excellent benefits package including health, dental, vision, life insurance and more. Work/Life Balance: 15 paid holidays off, which includes your birthday (yes, really!), and generous paid time off (PTO). Invest in Your Future: Contribute to your 401K and benefit from the up to 5% match the Credit Union provides. Grow Your Career: Take advantage of tuition reimbursement and career path programs that will help you reach your professional goals. Culture: Join our team who describes our culture as transparent, evolving, friendly, collaborative and welcoming.

Requirements

Minimum combined 3 years as a Financial Success Specialist (Personal Banker) and as a teller in a financial institution.
A GED or high school diploma is required.
Exceptional leadership, coaching, communication, problem-solving, and commitment to high service standards.

Nice To Haves

Leadership experience of 1 year or more is preferred.
Proven success in sales, service delivery, and operations within a financial institution.

Responsibilities

Oversees vault and ATM operations, cash handling and ordering, daily balancing and ensuring all activities align with regulatory, audit and internal control requirements while supporting branch management.
In collaboration with the Branch Manager, manage daily operations including, but not limited to, assisting the staff with operational matters and concerns; opening and closing for business; monitoring the safety and security of the branch; providing check approvals and overrides; authorizing exceptions to policy and procedures when necessary
Serve members directly by assisting with account opening, loan processing, online & bill pay support and perform teller transactions as needed
Assist the Operations Management Team with training the branch team on new and updated processes and procedures to ensure consistency amongst the team
Assist with interviewing, hiring decisions, onboarding, and training of new branch employees as needed, recommend completion, extension, or separation at conclusion of probationary period
Assists with staff scheduling and leading of team huddles alongside the Branch Manager to drive communication and team alignment