Retail Branch Supervisor

LOC Credit Union • Genoa Charter Township, MI

2d • Onsite

About The Position

Are you a dynamic, experienced leader ready to take the reins and make an impact? LOC Credit Union, an award-winning institution, is seeking a motivated and results-driven Retail Branch Supervisor to assist leading our team at the Howell Branch. This is a chance to champion growth, operational excellence, and a positive team culture. If you thrive on developing people, driving success, and engaging with the membership, we invite you to apply!

Requirements

• Minimum combined 3 years as a Financial Success Specialist (Personal Banker) and as a teller in a financial institution.
• A GED or high school diploma is required.
• Exceptional leadership, coaching, communication, problem-solving, and commitment to high service standards.

Nice To Haves

• Leadership experience of 1 year or more is preferred.
• Proven success in sales, service delivery, and operations within a financial institution.

Responsibilities

• Oversees vault and ATM operations, cash handling and ordering, daily balancing and ensuring all activities align with regulatory, audit and internal control requirements while supporting branch management.
• In collaboration with the Branch Manager, manage daily operations including, but not limited to, assisting the staff with operational matters and concerns; opening and closing for business; monitoring the safety and security of the branch; providing check approvals and overrides; authorizing exceptions to policy and procedures when necessary
• Serve members directly by assisting with account opening, loan processing, online & bill pay support and perform teller transactions as needed
• Assist the Operations Management Team with training the branch team on new and updated processes and procedures to ensure consistency amongst the team
• Assist with interviewing, hiring decisions, onboarding, and training of new branch employees as needed, recommend completion, extension, or separation at conclusion of probationary period
• Assists with staff scheduling and leading of team huddles alongside the Branch Manager to drive communication and team alignment

Benefits

• health, dental, vision, life insurance and more.
• 15 paid holidays off, which includes your birthday (yes, really!), and generous paid time off (PTO).
• Contribute to your 401K and benefit from the up to 5% match the Credit Union provides.
• tuition reimbursement and career path programs that will help you reach your professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED