Retail Boutique Manager - New York

Grace Loves Lace•New York, NY

4d•Onsite

About The Position

This Boutique Manager opportunity leads a talented team of Bridal Stylists in our New York Flagship Boutique. The role involves creating unforgettable experiences and providing exceptional customer service to help brides-to-be find their dream gowns. Grace Loves Lace is the world leader in innovative, modern bridal with a global presence. The ideal candidate has a passion for the bridal industry, customer service, and driving sales, acting as a brand ambassador committed to service excellence and building strong personal connections.

Requirements

At least 2-3 years of previous experience in retail management or a leadership position in a related field.
Previous experience in driving team sales KPI performance with a strong focus on customer service.
Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team.
Demonstrated experience in leading a team with the ability to train, manage performance, and develop individuals.
Ability to manage leave and roster management.
High level of business acumen and financial decision making.
Previous experience with stock management, inventory processes, and stock counts.
Ability to prioritize, delegate, and manage multiple tasks and projects at one time.
Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service.
Impeccable presentation and written and verbal communication skills.
The ability to build and maintain strong relationships with customers.
The ability to learn quickly and retain information regarding new and existing styles.
Highest standard of attention to detail.
Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an iPad.
Strong ability in managing appointment scheduling & completing data entry.
Unlimited working rights in the US.
Ability to work consistent weekend days.

Nice To Haves

Experience working in luxury fashion, the wedding or bridal industry is highly regarded.
Experience in using NetSuite is advantageous.

Responsibilities

Lead high performing stylist teams by role modeling expected behaviors.
Style brides daily alongside the team.
Ensure the operational and sales performance of the showroom meets and exceeds expectations.
Provide brides with a unique experience through multi-tasking.
Manage leave and roster requirements to maintain showroom operational needs.
Manage stock, inventory processes, and stock counts, providing accurate recording of stock items and issues to the Inventory team.
Prioritize, delegate, and manage multiple tasks and projects simultaneously.
Manage, progress, and resolve general showroom and housekeeping issues.
Communicate with brides using technology, process sales, and engage in social media to promote brand/showroom recognition and engagement.
Build and maintain strong relationships with customers from initial consultation to closing the sale.
Learn quickly and retain information regarding new and existing styles.
Train, manage performance, and develop individuals to achieve their best.
Drive team sales KPI performance with a strong focus on customer service.
Achieve excellent sales results and exceed KPIs individually and as a team.

Benefits

Competitive paid employer contributions on Health Insurance Plan for eligible employees
30%-50% of product discounts for you, your direct family & friends!
Company Sponsored 401K Plan
Paid Parental Leave Scheme
A generous commission and bonus plan
Global career development and progression opportunities
Attractive paid annual leave (paid time off) entitlements
10 days of paid sick leave per annum (pro-rata for part-time employees)
Company supported Employee Assistance Program providing confidential and free counselling services and support
Work with a passionate, and driven team
Work in our beautiful boutique that offer a peaceful yet luxurious private setting
Work with brand that holds ethical and sustainable manufacturing at its core
Continued development support and learning opportunities