Retail Banking Staffing Coordinator

Zions Bank•Centerville, UT

1d•Onsite

About The Position

Zions Bank is seeking a Retail Banking Staffing Coordinator to work out of their Centerville, UT office. This role is crucial in ensuring smooth operations within retail branches by managing schedules and a team of Retail Support employees who cover for employee turnover and leaves. The ideal candidate will collaborate with branch and regional leadership to optimize staffing strategies, provide coaching, and maintain operational and compliance standards.

Requirements

High School diploma or Equivalent
1+ years of banking, bank operations, or other directly related experience.
Working knowledge of banking, branch operations, and accounting principles.
Ability to manage, supervise, and coordinate schedules for Retail Support employees.
Strong organizational, problem resolution, client and employee relation, and communication skills, both verbal and written.
Knowledge of staffing software including spreadsheet, word processing, etc.

Nice To Haves

Ability to coach employees on service and sales behaviors while maintaining strong operational and compliance standards

Responsibilities

Create schedules for retail branches and manages a group of Retail Support employees who cover for branch employee turnover, leaves, etc.
Work directly with branch managing staff and regional leadership to create branch schedules on a weekly basis.
Act as the point of contact for same day call outs and working with regional presidents on staffing strategies.
Directly oversee a team of Retail Support employees for the area they manage.
Provide ongoing sales coaching and development support, reinforcing referral behaviors and strong customer engagement practices.
Partner with branch and regional leadership to identify staffing gaps, skill needs, and succession considerations, contributing to proactive workforce planning.
Support the preparation and readiness of Retail Support employees to effectively perform branch operational and cash handling responsibilities when deployed.
Maintain awareness of operational activity to identify potential compliance or process risks, escalating concerns as appropriate.
Be responsible for approving timecards expenses.
Perform other responsibilities, assignments, and projects as assigned.