Retail Banker

Merchants & Marine Bank • Pascagoula, MS

2d • Onsite

About The Position

Join Our Team We are seeking a customer-focused and detail-oriented Retail Banker to join our team. As the face of the bank, you will play a key role in delivering exceptional service to both retail and commercial customers while supporting a variety of deposit, withdrawal, and account servicing transactions. The ideal candidate is committed to building strong customer relationships, providing personalized banking solutions, and ensuring operational excellence within the branch.

Requirements

• Minimum of 1 year of Retail Banker experience
• Cash handling experience
• Customer service experience
• Strong verbal and written communication skills
• Professional appearance and demeanor
• High School Diploma or equivalent

Nice To Haves

• Ability to build and maintain customer relationships
• Strong attention to detail and accuracy
• Problem-solving skills and initiative
• Ability to work effectively in a team environment
• Commitment to providing outstanding customer experiences

Responsibilities

• Process daily transactions and operational tasks to support branch efficiency and accuracy.
• Balance and maintain ATM, cash dispenser/recycler, and vault operations as assigned.
• Assist customers with account and card servicing, including: Debit card issuance and replacement PIN resets Dispute intake Stop payments Address changes Check orders Other account maintenance requests
• Support customers with online and mobile banking services, including login assistance, password resets, and troubleshooting.
• Deliver exceptional service to customers by identifying needs, resolving issues, and connecting customers with the appropriate banking specialists when needed.
• Develop and maintain a strong understanding of the bank's products, services, policies, and procedures.
• Mentor and support new team members through leadership, training, and collaboration.
• Contribute to a positive branch culture focused on customer satisfaction and teamwork.
• Perform additional duties as assigned by Branch Leadership.

Benefits

• We are committed to creating a supportive work environment where team members can grow professionally, build meaningful customer relationships, and make a positive impact in the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED