Retail Banker

Hills Bank•Cedar Rapids, IA

7d•Onsite

About The Position

The Retail Banker position at Hills Bank focuses on providing superior service to customers and meeting their financial needs through various retail banking functions. The role progresses through a structured training program, starting with foundational teller skills and advancing to opening accounts, handling credit cards and consumer loans, and eventually working with home equity loans. The career path is designed to help employees succeed and offers opportunities for growth within the bank.

Requirements

High school diploma required.
Must have the dexterity to count money.
Must be able to lift 50 pounds.
Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry and maintaining their unique identifying number.
Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
Must be able to work additional evening and Saturday hours as required.
Participate in at least 3 bank sponsored or community events annually.

Nice To Haves

Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
Prefer 1 or more years of experience in a related position.

Responsibilities

Handle all typical banking transactions presented by customers in person, through drive up, via night depository, mail or digitally.
Handle cash and maintain an individual cash drawer in order to handle customer requests.
Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
Handle maintenance and service requests and customer inquiries regarding existing accounts and services.
Identify banking needs and recommend solutions for both prospective and current customers.
Support the Bank's overall sales efforts through direct sales of consumer banking products and related services.
Acquire the necessary product, compliance, and systems knowledge and accurately, efficiently open various types of deposit accounts and complementary services, such as checking, savings and money market accounts, certificates of deposit, safe deposit boxes, and complementary services for consumer relationships.
Complete training and begin handling credit card and consumer lending requests.
Ensure that new accounts and relationships are properly onboarded.
Develop, manage, and grow customer relationships through ongoing contacts, recognition of key life events, needs-based cross-selling, etc.
Work within defined banking processes, such as customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding to help ensure a consistent, positive experience for customers and success for your branch team.
Utilize the bank's Customer Relationship Management (CRM) system to plan for and personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
Proactively reach out to customers through one-on-one contacts, larger retail campaigns, and product promotions throughout the year. This effort will include contacting customers by phone, direct mail, email and/or digital app.
Acquire the necessary knowledge about bank products and services, and other departments' and coworkers' functions in order to be able to refer customers to other individuals or departments appropriately and effectively. Maintain ownership of and follow up on any hand-offs or referrals to ensure that they have been handled.
Actively participate in office or bank events.
Maintain educational and professional expertise through attendance at internal and/or external educational opportunities.
Be a Notary Public.
Perform other duties as assigned.