Retail Banker | Marietta

Capital City Bank Group, Inc.•Marietta, GA

1d•Onsite

About The Position

The Retail Banker provides prompt, efficient, and friendly service to clients and helps address their banking needs, including introducing them to banking technology. The role explains the Bank’s products and services and identifies opportunities to meet clients’ and prospective clients’ financial needs and goals. The Retail Banker supports both Personal Banker and Teller needs and follows established policies, procedures, and applicable regulations. Associates must use discretion when handling confidential client information. The position requires an energetic, engaging approach to client interactions, accurate account and transaction processing, cash security, and adherence to banking, safety, and office procedures. Retail Bankers also complete required training and support their manager and department colleagues. The role is based at a desk in the lobby and behind the Teller line, with regular client and associate contact. In rare disruptions, relocation or telecommuting may be necessary for business continuity.

Requirements

Experience in client service, sales, and cash handling is required; the listed knowledge, skills, and abilities are usually acquired through 1–2 years of work experience and/or a combination of work and education.
Excellent interpersonal skills and the ability to communicate effectively with and interact positively with clients, associates, and business partners.
Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
Ability to concentrate and avoid mistakes when counting cash.
Proficiency in data entry and typing.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to stand and/or sit for long periods.
Ability to take initiative and work with minimal supervision.
Ability to exercise sound and reasonable judgment.
Must be at least 18 years old for coverage under the insurance bond.
Minimum high school diploma or equivalent; relevant experience may substitute for the education requirement.
Must use discretion when handling confidential client information and follow established policies and procedures.

Nice To Haves

Sales, retail, and/or referral experience, particularly cross-marketing products and services.
Knowledge or understanding of Capital City Bank products and services.
Some college education.
Successful completion of an in-house or other approved training program.

Responsibilities

Provide prompt, efficient, and friendly service and assist clients with banking needs, including the use of banking technology.
Open, close, service, and support accounts, products, and services.
Use applicable programs and procedures to complete work accurately and comply with regulations, including Bank Secrecy Act, Reg CC, privacy, and Currency Transaction Reporting requirements.
Respond to client questions and concerns quickly, courteously, and in a friendly manner.
Cross-sell Bank products and services and promote marketing campaigns and initiatives to meet client needs and achieve individual, division, and Bank goals.
Enter and maintain client information and the status of referrals and leads in Synapsis.
Follow office opening, closing, and robbery-response procedures.
Educate clients about identity fraud and phishing scams.
Process consumer and commercial transactions, including deposits, withdrawals, check cashing, loan payments, official checks, wires, and safe deposit box payments when applicable.
Secure cash, maintain appropriate cash levels, balance the cash drawer daily, and scan Teller work.
Follow procedures for researching and locating outages to limit violations of Teller and Personal Banker Performance Balancing Standards.
Attend required meetings and training sessions and complete assigned Bank training within established timelines.
Follow Banker Standards, practice SGNNT (smile, greet, name, name, thank you), and adhere to established policies and procedures.
Provide additional support to the manager and department colleagues.