Retail Banker | Marietta

Capital City Bank Careers•Marietta, GA

15h•Onsite

About The Position

The Retail Banker provides prompt, efficient, and friendly service to clients, assists with banking needs—including introducing clients to banking technology—and explains Bank products and services. Through client conversations, the banker identifies opportunities to meet clients’ and prospective clients’ financial needs and goals. The role supports both Personal Banker and Teller needs, follows established policies and procedures, and handles confidential client information with discretion. The Retail Banker opens, closes, services, and supports accounts and other banking products and services; assists with consumer and commercial transactions; maintains and balances cash; and uses banking systems to enter and update client information and referral status. The position also supports cross-selling efforts, client education about fraud and scams, office security procedures, and compliance with applicable regulations and Bank standards. The role works at a lobby desk and behind the Teller line, with regular contact with clients, associates, and a supervisor. In unusual disruptive events, relocation or telecommuting may be needed to support business continuity.

Requirements

Experience in client service, sales, and cash handling is required; the stated KSAs are usually acquired through 1–2 years of work experience and/or a combination of work and education.
Excellent interpersonal skills and the ability to communicate effectively and interact positively with clients, associates, and business partners.
Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
Ability to concentrate while counting cash to avoid mistakes.
Proficiency in data entry and typing.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to stand and/or sit for long periods.
Ability to take initiative and work with minimal supervision.
Ability to exercise sound and reasonable judgment.
Must be at least 18 years old for coverage under the insurance bond.
Minimum high school diploma or equivalent; relevant experience may substitute for the education requirement.
Ability to maintain a professional demeanor, conduct, and appearance in a lobby environment.

Nice To Haves

Sales, retail, and/or referral experience, particularly cross-marketing products and services.
Some college education.
Successful completion of an in-house training program or other approved training program.
Familiarity with or understanding of Capital City Bank products and services.

Responsibilities

Provide prompt, efficient, courteous, and friendly service to clients and respond to questions or concerns.
Assist clients with banking needs, including introducing them to banking technology and explaining Bank products and services.
Identify client needs and opportunities to offer relevant products and services; cross-sell products, services, marketing campaigns, and initiatives to help meet client needs and Bank goals.
Open, close, service, and support accounts, products, and services.
Use programs and procedures to complete work accurately and comply with requirements such as the Bank Secrecy Act, Regulation CC, privacy requirements, and currency transaction reporting.
Enter data and maintain client information and referral and lead status in Synapsis.
Follow office opening and closing procedures and robbery response procedures.
Educate clients about identity fraud and phishing scams.
Process consumer and commercial transactions, including deposits and withdrawals, check cashing, loan payments, official checks, wires, and safe deposit box payments when applicable.
Secure cash, maintain cash levels, balance the cash drawer daily, and scan Teller work.
Follow procedures to research and locate outages and limit violations of Teller and Personal Banker performance-balancing standards.
Attend required meetings and training sessions and complete assigned Bank training within established timelines.
Provide additional support to the manager and department colleagues.
Follow the Bank’s policies and procedures and Banker Standards, including practicing SGNNT (smile, greet, name, name, thank you).
Use discretion when handling confidential client information.