PT Retail Banker

First Security Bank•Springdale, AR

14d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented Retail Banker to serve customers and support banking operations. The role processes customer transactions in person, by mail, and through night deposits; identifies customer needs; services accounts; explains financial products; and helps resolve customer concerns. The employee will cross-train in Retail Banking Specialist duties, with the intent of promotion to that role as skills are mastered. This position requires on-site work and has scheduled availability of up to 29 hours per week. Extended working hours may occasionally be required.

Requirements

High school diploma or GED, completed by the end of the graduating year.
Proficiency with Outlook, Word, Excel, typing, 10-key, and internet use.
Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
Ability to perform essential duties satisfactorily, including accurate work, attention to detail, basic mathematical operations, and reading and interpreting documents.
Ability to interact calmly and patiently with customers and coworkers and maintain confidentiality and professionalism.
Ability to work on-site and maintain reliable transportation and punctual attendance.

Nice To Haves

One to two years of post-secondary education and/or experience in cash handling, customer service, banking, or a relevant professional role.

Responsibilities

Process customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and check cashing, in accordance with identification requirements and bank policies.
Verify checks, identify counterfeit currency, and review transactions for accuracy.
Identify potentially fraudulent transactions, review concerns with management, stay informed about suspicious activities, complete required CTR and SIRF reports, and report suspicious or fraudulent activity to the Bank Secrecy Act Officer.
Maintain and balance cash drawers; process vault currency and proof work; manage coin and currency supplies; assist with night, mail, and ATM deposits; and balance the ATM and main vault as needed.
Inform management of problems, concerns, or outages; research and help resolve discrepancies.
Complete special customer requests, including savings bond redemption, safe-deposit box access, account printouts, research, copies, and referrals.
Maintain security by following proper opening, closing, and vault procedures.
Promote bank products, refer customers when appropriate, and support internal staff and management.
Provide quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
Protect customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Attend retail training classes and perform additional duties as assigned by management.
After successful training, develop Retail Banking Specialist capabilities, including building consumer and business customer profiles; processing debit card requests and disputes; assisting with account updates, maintenance, reconciliation, and complaints; opening and closing accounts; processing wire transfers; ordering checks; and exchanging foreign currency.
Maintain reliable transportation, punctual attendance, and the ability to work on-site, including occasional extended hours when necessary.
Foster ethical conduct, critical thinking, problem-solving, engagement, teamwork, exceptional service, and productive work relationships built on honest feedback and trust.