Retail Banker I (30-35 hrs) / West Metro Floater

VisionBank•Waukee, IA

8d•Onsite

About The Position

The Retail Banker I provides a range of banking services, including assessing and handling customer accounts, obtaining and processing account information, and cross-selling bank products and services. The role strives to meet and exceed goals and expectations set by the Manager. It involves opening and servicing customer accounts, processing transactions, responding to customer inquiries, maintaining transaction security and documentation, and making referrals across the bank. This position has no supervisory responsibilities. The employee must be available to work 30–35 hours per week and rotating Saturday mornings, and must have reliable transportation to travel to all bank locations using their own transportation. The work environment typically has a moderate noise level.

Requirements

High school diploma or GED.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to add, subtract, multiply, and divide, and compute rates and percentages.
Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Knowledge of spreadsheet and word-processing software, the internet, and email.
Ability to make timely decisions using sound and accurate judgment.
Availability to work 30–35 hours per week and rotating Saturday mornings.
Reliable transportation and ability to drive to all bank locations using personal transportation.
Ability to meet the physical demands of the position, including occasionally lifting or moving up to 20 pounds.

Nice To Haves

At least one year of banking experience is preferred.

Responsibilities

Open new accounts and cross-sell retail products and services by identifying customer needs and making referrals.
Explain account options and prepare and review new-account paperwork with customers.
Gather, enter, and verify customer information in accordance with procedures and security requirements; follow up on incomplete documentation.
Receive and process initial deposits, verify cash transactions, and authenticate negotiable items.
Refer new business customers to a Commercial Relationship Banker and refer customers to other bank lines of business as appropriate.
Service IRA and HSA accounts, including answering inquiries, preparing documents, processing transactions and distributions, verifying account coding and annual reports, and processing IRA transfer requests.
Complete certificate-of-deposit withdrawals and renewals, and make courtesy calls to customers with maturing CDs.
Respond to customer and staff questions and written or verbal inquiries; research questions about retail banking products and services.
Process check orders, deposits, withdrawals, debit card applications, online banking enrollments, bill-pay setup and inquiries, customer information changes, and government bond exchanges.
Maintain support records and stay informed about bank products and services.
Perform branch opening and closing duties and maintain the safe deposit area, including monitoring rentals and admitting authorized customers.
Maintain transaction security and documentation, verify customer identification, and follow established policies and procedures.
Receive deposits, verify amounts and check endorsements, cash checks after verification, enter transactions into the computer, and issue receipts.
Image and batch daily transactions; notify the Retail Manager when an account hold is needed.
Order daily cash supplies, count incoming cash, and balance the cash recycler, drawer, vault, checks, and other required items during and at the end of the shift.
Explain, promote, or sell bank products and services, including gift cards and cashier’s checks, to meet customer needs and grow bank business.
Remove deposits from and count and balance cash in ATMs and night depositories under dual control.
Assist customers with service issues and general inquiries in person and by phone, including proactively answering calls routed through telephone work groups.
Manage debit- and credit-card disputes promptly and correctly.
Adhere to state and federal banking regulations.
Participate in civic activities that promote community growth and a positive image of the bank.