Retail Banker I - 710 Old York Road, Jenkintown, PA (Full Time)

TD Bank • Jenkintown, PA

13d • Onsite

About The Position

The Retail Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to support their financial goals and overall well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards.

The position engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs and priorities; explains relevant options and risks; and recommends personalized solutions and next steps. It provides ongoing guidance on TD products, services, and digital capabilities, supports everyday banking and financial wellness, and handles mortgage inquiries and referrals for residential lending solutions.

The Retail Banker I is accountable for a welcoming, personalized client experience, resolving client concerns or escalating them when needed, and growing relationships at the bank location. The role also protects clients and the Bank through accurate documentation, identity verification, sound risk judgment, and compliance with applicable policies, AML requirements, and regulatory standards. The position requires eligibility for employment with a covered financial institution and eligibility for NMLS mortgage loan originator registration, along with satisfactory background and credit checks.

This is a full-time position with 40 hours listed. The stated pay range is $22.50–$29.00 USD. TD describes its Total Rewards package as including base pay and possible variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. The role includes training and onboarding, development conversations, access to an online learning platform, and mentoring programs.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution and for registration as a registered mortgage loan originator with the NMLS.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.
• Ability to perform the physical and cognitive activities listed for the role, including frequent sitting and standing, continuous multitasking and concentration, and occasional lifting, carrying, walking, and other listed movements.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire new clients through walk-in opportunities, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance and education on TD products, services, and digital capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and ensure timely escalation when required.
• Maintain accurate client information and documentation, verify client identification, and follow authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Comply with company guidelines, AML laws, regulatory requirements, and TD’s code of conduct and ethical standards.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with team members and partners.
• Participate in performance and development activities and contribute to a positive, inclusive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards may be available, generally through participation in an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED