Retail Banker I - 710 Old York Road, Jenkintown, PA (Full Time)

TD • Jenkintown, PA

15d • $23 - $29 • Onsite

About The Position

The Retail Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by helping clients work toward their financial goals with personalized solutions that support their financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

Working in a bank location, the Retail Banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers their needs and priorities; explains relevant products, services, features, benefits, and risks; and connects them with appropriate solutions or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and residential lending referrals, and follows through on client needs. It also requires accurate documentation, sound risk awareness, compliance with policies and regulations, and collaboration with colleagues and partners.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards and for NMLS registration as a registered mortgage loan originator.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand clients’ needs and priorities.
• Explain banking options, features, benefits, and potential risks in clear, transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Set clear follow-up steps and provide ongoing guidance on TD products, services, and digital capabilities.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming, personalized client experience and resolve client concerns end-to-end where possible, escalating when appropriate.
• Identify opportunities to grow client relationships, improve outcomes, and support acquisition and retention.
• Accurately capture and verify client information, maintain data integrity, and follow authentication, documentation, AML, risk, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive and inclusive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED