Full Time Retail Backroom Coordinator

TJX•Wilmington, NC

8d•Onsite

About The Position

The Retail Backroom Coordinator executes receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience through customer engagement, exceptional service, and maintaining a clean and organized store. The Coordinator orchestrates truck deliveries, prioritizes processing merchandise onto the sales floor, trains and mentors Associates, and coordinates the flow of goods with the Coordinator on Duty. The position also supports backroom organization, replenishment, store recovery, safety, compliance, shrink reduction, and credit and loyalty programs. Other duties may be assigned.

Requirements

At least 1 year of retail experience.
At least 6 months of leadership experience.
Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Able to multitask.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Capable of lifting heavy objects, with or without reasonable accommodation.
Able to train others.

Responsibilities

Create a positive internal and external customer experience and role-model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck deliveries and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to ensure an efficient flow of goods to the sales floor.
Ensure Associates complete tasks and activities according to the store plan, reprioritizing as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee Assistance Program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those who meet service or hours requirements
Medical, dental, and vision coverage for those who meet service or hours requirements
Health savings account (HSA) for those who meet service or hours requirements
Health care flexible spending account (FSA) for those who meet service or hours requirements
Life insurance for those who meet service or hours requirements
Short- and long-term disability coverage for those who meet service or hours requirements
Paid parental leave for those who meet service or hours requirements
Paid holidays, vacation, and sick time for those who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance