Retail Back Room Supervisor

TJX•Kansas City, MO

2d•Onsite

About The Position

The Retail Back Room Supervisor is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively, and coordinating teamwork. The role supports an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service. The Supervisor also helps create a positive internal and external customer experience and promotes honesty, integrity, and confidentiality. The position orchestrates truck deliveries and prioritizes moving merchandise to the sales floor. It trains and mentors Associates on merchandising and processing, monitors team productivity, coaches as needed, and coordinates the efficient flow of goods with the Coordinator on Duty. The Supervisor organizes back stock for replenishment, upholds merchandising and signage standards, and maintains backroom cleanliness, organization, and recovery. Additional responsibilities include supporting store priorities, communicating progress, contributing to Associate training, following labor laws and company procedures, and supporting safety, shrink reduction, credit, and loyalty programs.

Requirements

One year of retail experience.
Six months of leadership experience.
Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Capable of multitasking.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Capable of lifting heavy objects, with or without reasonable accommodation.
Able to train others.

Responsibilities

Execute receiving and merchandising standards and support efficient, effective processing by Associates.
Engage and interact with customers, maintain a clean and organized store, and model exceptional customer service.
Promote a positive customer experience, honesty, integrity, and confidentiality.
Orchestrate truck deliveries and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Coordinate with the Coordinator on Duty to support an efficient flow of goods to the sales floor.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock to support easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those who meet service or hours requirements
Medical, dental, and vision coverage for those who meet service or hours requirements
Health savings account (HSA) for those who meet service or hours requirements
Health care flexible spending account (FSA) for those who meet service or hours requirements
Life insurance for those who meet service or hours requirements
Short- and long-term disability for those who meet service or hours requirements
Paid parental leave for those who meet service or hours requirements
Paid holidays, vacation, and sick leave for those who meet service or hours requirements
Auto and home insurance discounts for those who meet service or hours requirements
Scholarship program for those who meet service or hours requirements
Adoption assistance for those who meet service or hours requirements
Competitive salary and benefits package