Back Room Supervisor

The TJX Companies, Inc.•Stockton, CA

1d•$19 - $19•Onsite

About The Position

The Back Room Supervisor role is described as an elevated extension of the Coordinator role. The position predominantly performs Coordinator duties and occasionally acts as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role models exceptional customer service and requires open availability, including nights and weekends. The supervisor helps create a positive experience for internal and external customers, supports store operations and priorities, and coaches Associates. When acting as Manager on Duty, the role follows company policy and procedure. The position also supports training, compliance, safety, and shrink reduction efforts.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience.
Six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team completes tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.