Retail Back Room Supervisor
About The Position
The Retail Back Room Supervisor executes receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team. This role supports an excellent customer experience through customer engagement, store cleanliness and organization, and exemplary customer service. The Supervisor coordinates truck deliveries and prioritizes moving merchandise to the sales floor; trains and mentors Associates; monitors productivity and coaches as needed; and organizes back stock for replenishment. The role also maintains merchandising, signage, recovery, cleanliness, and safety standards; supports store shrink-reduction goals and loyalty and credit programs; communicates priorities and progress; and partners with management on Associate training. The position is based at the HomeGoods store at 8600 Ward Parkway, Kansas City, Missouri. Starting pay is $16.00–$16.50 per hour, depending on relevant skills, qualifications, and experience.
Requirements
- At least 1 year of retail experience and 6 months of leadership experience.
- Able to work a flexible schedule, including nights and weekends.
- Superior communication and organizational skills, with attention to detail.
- Able to multitask and respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to lift heavy objects, with or without reasonable accommodation.
- Able to train others.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity, and maintain confidentiality.
- Coordinate truck deliveries and prioritize processing merchandise onto the sales floor.
- Train and mentor Associates on merchandising and processing principles.
- Ensure merchandise is properly tagged, hung, secured, and coded.
- Communicate with the Coordinator on Duty to support efficient flow of goods to the sales floor.
- Ensure Associates complete tasks and activities according to the store plan, reprioritizing as needed.
- Monitor team productivity and coach as necessary.
- Organize and rotate back stock for easy replenishment.
- Maintain merchandising philosophy and signage standards.
- Maintain organizational, cleanliness, and recovery standards in the backroom.
- Ensure compliance with recycling and, where applicable, hazardous-waste programs.
- Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
- Give and receive recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick leave for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
