Retail Auto Relationship Manager

Wells Fargo & Company•Knoxville, TN

1d•Remote

About The Position

As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory to support corporate objectives.

Requirements

2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Strong prospecting, sales, negotiation, and influence skills
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills
Auto finance experience
Previous experience with CRM tools such as Salesforce

Responsibilities

Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
Manage auto applications, loan volume, and overall stability of credit portfolio of assigned auto dealerships
Terminate non-performing dealers
Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
Travel within an assigned territory
Uphold, support, foster and engage in Wells Fargo's Company Expectations
Assess dealer’s needs and provide solutions to help them succeed financially
Train and educate dealers around Wells Fargo products and services
Maintain accurate dealer contact information
Be responsible for partnering with other LOBs within Wells Fargo
Prospect dealer opportunity within an assigned market
Be responsible for growing applications from active dealerships
Complete annual dealer needs assessment
Meet pre-defined expectations for calling activity with accurate documentation in Salesforce for both pre-call and post-call planning
Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners