Seasonal Retail At Your Service Associate, Orlando
About The Position
The Retail At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized customer experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role involves multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced retail environment. The associate welcomes customers, assists with total store fulfillment, uses the systems needed to complete transactions, and keeps pickup and return areas clean and organized. They help ensure BOPS orders are completed on time and delivered curbside, recover merchandise, share loyalty program benefits, and support sales goals. The position also requires collaboration with colleagues and flexibility to work a variety of shifts, including nights, weekends, and holidays. The work involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical activities include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The position requires standing for at least two consecutive hours and lifting at least 25 pounds.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Ability to use electronic devices, computers, handheld equipment, and cash registers.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment, including Buy Online Pickup In Store orders.
- Use the systems needed to complete transactions and process register transactions.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers with genuine hospitality and build customer relationships through friendly, personal conversations.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with and support colleagues to serve customers and communities.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
