Retail Asst Store Manager – John Stroger Hospital Gift Shop (#125)

Cloverkey LLC•Chicago, IL

7d•Onsite

About The Position

Cloverkey is a family-owned business specializing in retail gift shops within hospital systems. We are seeking a full-time Assistant Store Manager for the Gift Shop at John Stroger Hospital of Cook County, in Chicago, IL. This role is crucial in creating an outstanding shopping experience by delivering exceptional customer service and supporting daily operations. The Assistant Manager will assist customers, help achieve sales goals, maintain a clean environment, process transactions accurately, and build positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and professional. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements, including a drug screen.

Requirements

High School diploma or equivalent
Previous Retail experience, preferably 1 year
Cash handling experience, preferably 1 year
Basic computer skills, familiarity with point-of-sale tracking technology a plus
Stand for long periods of time
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
Effective time management skills to prioritize tasks and meet deadlines

Responsibilities

Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
Assist the store manager in realizing or exceeding determined sales plans and target metric objectives.
Ensure consistent execution of company’s marketing and visual presentation.
Set up advertising displays and arrange merchandise on counter or tables to promote sales.
Train staff on how to drive sales through consistent development of product knowledge and customer service standards.
Ensure compliance to policies and procedures and report concerns to Store Manager.
Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required.
Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked.
Responsible for his or her own cash handling. Every shift starts with the incoming employee counting down the register drawer to ensure accuracy. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager or Assistant Store Manager).
Follow company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Employees must properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.
In the absence of the Store Manager, the Assistant Manager is also responsible for making bank deposits and obtaining change for the registers as needed.
Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork.
Assistant Managers have additional responsibility to ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager is unable to work scheduled hours.
Maintains clean and tidy workspace, including supervision of cleaning services.
Other responsibilities as required.