Retail Asst Store Manager – Abbott Northwestern Gift Shop (#157)

Cloverkey LLC•Minneapolis, MN

4d•Onsite

About The Position

Cloverkey is seeking a full-time Assistant Store Manager for the Gift Shop at Abbott Northwestern in Minneapolis, MN. This family-owned business, built on values of hard work, integrity, and exceptional customer service, is looking for an individual who embodies these qualities and is ready to elevate the store's performance. The role involves creating an outstanding shopping experience through exceptional customer service and supporting daily operations. Key responsibilities include assisting customers, achieving sales goals, maintaining a clean environment, processing transactions accurately, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and professional.

Requirements

High School diploma or equivalent
Previous Retail experience, preferably 1 year
Cash handling experience, preferably 1 year
Basic computer skills
Familiarity with point-of-sale tracking technology a plus
Ability to stand for long periods of time
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
Effective time management skills to prioritize tasks and meet deadlines

Responsibilities

Step into the Store Manager’s role when needed, providing manager-level coverage during operating hours.
Understand and carry out the Store Manager’s primary operations responsibilities in their absence.
Help customers by providing information, answering questions, obtaining merchandise, completing payment transactions, and preparing merchandise for delivery.
Assist the store manager in realizing or exceeding determined sales plans and target metric objectives.
Ensure consistent execution of company’s marketing and visual presentation.
Set up advertising displays and arrange merchandise to promote sales.
Train staff on how to drive sales through consistent development of product knowledge and customer service standards.
Ensure compliance to policies and procedures and report concerns to Store Manager.
Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required.
Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked.
Responsible for own cash handling, including counting down the register drawer at the start of each shift and during shift changes.
Follow company policy for taking credit cards and other forms of payment.
Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.
In the absence of the Store Manager, make bank deposits and obtain change for the registers as needed.
Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork.
Ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager is unable to work scheduled hours.
Maintain a clean and tidy workspace, including supervision of cleaning services.
Other responsibilities as required.