Feature | Retail Associate

Feature • Calabasas, CA

11d • Onsite

About The Position

The Retail Associate supports an elevated customer experience and the day-to-day operations of a FEATURE store. The role builds customer relationships, drives sales, maintains product knowledge, and keeps the store organized and ready for customers. It also supports merchandise receiving and inventory, visual presentation, point-of-sale transactions, and other store-team needs.

The position reports to the Store Manager or a designated member of management. Schedules vary with business needs and may include mornings, evenings, weekends, and holidays. FEATURE operates seven days a week, and associates are expected to maintain availability consistent with their assigned schedule and store needs. Availability preferences will be considered when scheduling permits; changes to availability should be communicated promptly to management.

The work involves frequent movement through the store and stockroom and extended periods of standing or walking. Associates regularly reach, bend, kneel, and handle merchandise, supplies, and equipment; move items weighing up to 50 pounds, with assistance available when needed; use ladders and stairs; and operate standard retail equipment.

Requirements

• At least two years of sales, retail, or customer service experience.
• A sales-driven, goal-oriented approach and commitment to excellent customer service.
• Ability to initiate conversations with customers and identify their shopping needs.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively as part of a team.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and adapt in a fast-paced retail environment.
• Basic computer skills and ability to learn and use point-of-sale systems, email, and other store technology.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on store needs.
• Ability to frequently move throughout the store and stockroom and stand or walk for extended periods.
• Ability to regularly reach, bend, kneel, and handle merchandise, supplies, and equipment.
• Ability to lift, carry, or otherwise move merchandise and supplies weighing up to 50 pounds, with assistance available when needed.
• Ability to use ladders and stairs as needed and operate a point-of-sale system, computer, and other standard retail equipment.

Responsibilities

• Provide attentive, knowledgeable service and create a welcoming environment for customers.
• Engage customers, identify their needs, and recommend products suited to their preferences.
• Maintain knowledge of FEATURE products, brands, fit, and current trends.
• Work toward individual sales and productivity goals established with store management.
• Build customer relationships through appropriate follow-up using company-approved methods.
• Address customer questions and concerns, involving management when additional assistance is needed.
• Support a collaborative, customer-focused environment.
• Assist with opening and closing tasks as assigned, following store procedures and management direction.
• Maintain clean, organized, visually appealing sales floor, fitting room, stockroom, and cash wrap areas.
• Replenish shopping bags, receipt paper, labels, and other supplies as needed.
• Straighten and organize footwear, apparel, and accessories throughout the day.
• Assist with steaming apparel and preparing merchandise for the sales floor.
• Support visual merchandising standards, markdowns, and product placement.
• Follow store procedures for equipment, devices, reports, and end-of-day tasks.
• Receive, process, and organize incoming merchandise accurately and in a timely manner.
• Stock merchandise and maintain organized inventory on the sales floor and in the stockroom.
• Pull and prepare merchandise for online orders, sweepstakes orders, transfers, and other outbound shipments as assigned.
• Assist with inventory counts, locating merchandise, and investigating discrepancies.
• Follow loss prevention procedures to help safeguard merchandise and company assets.
• Accurately process sales, returns, exchanges, and other transactions according to company procedures.
• Operate the point-of-sale system, email, and other store systems and equipment; follow cash-handling and transaction procedures.
• Report system issues, discrepancies, and other concerns to management.
• Follow company safety procedures and applicable workplace safety requirements; keep exits, walkways, and work areas clear.
• Use ladders, equipment, and tools safely, and promptly report hazards, injuries, or incidents to management.
• Complete required safety and other workplace training.
• Follow timekeeping and meal and rest break procedures, and notify management about missed or interrupted breaks or timekeeping concerns.
• Perform other job-related duties as assigned to support store operations and business needs.

Benefits

• Employee discount on eligible FEATURE products, in accordance with company policy.
• 401(k) plan eligibility in accordance with plan terms.
• Paid sick time in accordance with applicable state and local laws.
• A supportive, fast-paced team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed