Feature | Keyholder

Feature • Calabasas, CA

11d

About The Position

The Key Holder supports daily store operations and helps provide an elevated customer experience. The role combines sales and customer service with inventory management, merchandising, and store opening and closing responsibilities. When management is unavailable, the Key Holder provides guidance and support to associates, helps maintain operational standards, protects company assets, and contributes to a positive, productive store environment.

FEATURE is a retailer of limited-edition footwear, high-end apparel, and accessories, carrying more than 120 premium brands and its own private label. The company operates multiple retail locations and an online store.

The position requires at least two years of retail experience in sales, operations, inventory, or a related area. Prior key holder, lead, or supervisory experience is preferred. Schedules vary with business needs and may include mornings, evenings, weekends, and holidays. The work involves frequent movement and extended periods standing or walking, handling merchandise and supplies, and lifting items weighing up to 50 pounds.

Part-time benefits include commission on eligible FEATURE merchandise, an employee discount on eligible FEATURE products, eligibility for a 401(k) plan under its terms, and paid sick time in accordance with applicable laws. Benefits and eligibility are subject to plan documents, company policies, and applicable law.

Requirements

• At least two years of retail experience in sales, operations, inventory, or a related area.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, solve routine problems, and work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with point-of-sale systems, email, Microsoft Excel, and inventory systems.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on store needs.
• Ability to frequently move throughout the store and stockroom and stand or walk for extended periods.
• Ability to regularly reach, bend, kneel, and handle merchandise, supplies, and equipment.
• Ability to lift and move merchandise and supplies weighing up to 50 pounds.
• Ability to use ladders and stairs as needed.
• Ability to operate a point-of-sale system, computer, and other standard retail equipment.

Nice To Haves

• Prior key holder, lead, or supervisory experience.

Responsibilities

• Open and close the store according to company procedures, complete required reports, and secure the premises.
• Serve as the primary point of contact when management is unavailable and communicate issues to management as appropriate.
• Support daily store operations and help ensure company policies and procedures are followed.
• Assist with end-of-day reconciliation, operational issues, and other assigned store tasks.
• Communicate shift priorities and help ensure associates have the information and resources needed.
• Assist with training and onboarding team members and reinforce service and operational standards.
• Guide and support associates, referring performance, attendance, or other employee concerns to management.
• Maintain store cleanliness, supplies, and overall readiness.
• Receive, process, tag, and organize incoming merchandise.
• Maintain accurate, organized inventory on the sales floor and in stockroom areas.
• Assist management with cycle counts, inventory audits, investigating variances, and loss prevention.
• Prepare and process outbound shipments, including online and sweepstakes orders, as assigned.
• Support merchandise placement, visual presentation, and company merchandising standards.
• Help safeguard merchandise and other company assets.
• Provide attentive, knowledgeable service and help create a welcoming store environment.
• Build customer relationships through product knowledge, engagement, and appropriate follow-up.
• Support individual and store sales goals in accordance with company policies.
• Assist customers with product selection, availability, and questions.
• Help resolve customer concerns and involve management when appropriate.
• Contribute to a collaborative, customer-focused team environment.
• Accurately process sales, returns, exchanges, and other transactions according to company procedures.
• Operate the point-of-sale system and assist with basic troubleshooting.
• Follow cash-handling, register-reconciliation, and security procedures; report discrepancies or system issues to management.
• Follow company safety procedures and applicable workplace safety requirements.
• Keep exits, walkways, and work areas clear and maintain an organized work environment.
• Use ladders, equipment, and tools safely; promptly report hazards, injuries, or incidents to management.
• Complete required safety and other workplace training.
• Follow timekeeping and meal and rest break procedures, and notify management about missed or interrupted breaks or timekeeping concerns.
• Perform other job-related duties as assigned to support store operations and business needs.

Benefits

• Commission on eligible FEATURE merchandise, in accordance with the company’s commission policy.
• Employee discount on eligible FEATURE products, in accordance with company policy.
• 401(k) plan eligibility in accordance with plan terms.
• Paid sick time in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed