Retail Associate - Healthcare

Health System Services Ltd • City of Niagara Falls, NY

9d • $18 - $24 • Onsite

About The Position

The Care Coordinator – Retail helps patients find durable medical equipment (DME) and supplies that support their health and well-being. Based in a retail location, the role welcomes customers, answers questions, demonstrates equipment, coordinates orders, and helps patients navigate insurance coverage. It supports a positive patient experience through in-person assistance and behind-the-scenes coordination.

Requirements

• High school diploma or GED.
• Friendly, approachable, professional, and genuinely helpful attitude.
• Customer service skills and enjoyment of assisting people.
• Ability to manage multiple responsibilities, prioritize tasks, and stay organized.
• Clear and professional communication skills and empathy for patients.
• Attention to detail when reviewing information, entering data, and maintaining accurate orders and patient records.
• Resourcefulness, adaptability, and willingness to learn new products, systems, and processes.
• Ability to collaborate with others.
• Comfort explaining products and helping customers understand equipment options.
• Comfort using computers and learning electronic record systems and other digital tools.

Nice To Haves

• Previous experience in retail, customer service, healthcare, or durable medical equipment (DME).
• Two-year college degree.

Responsibilities

• Welcome customers, answer questions, and help them identify suitable durable medical equipment and supplies.
• Demonstrate medical equipment and educate patients on proper use and basic troubleshooting.
• Measure and fit patients for durable medical equipment.
• Verify patient insurance information and benefits, review prescriptions, and understand coverage criteria and documentation requirements.
• Answer phone calls, respond to emails, and follow up with patients.
• Support ongoing equipment needs, resupply requests, and repeat services while maintaining positive patient relationships.
• Provide product knowledge and customer service guidance for equipment purchases, and process retail sales accurately.
• Enter patient information and orders into electronic medical record systems and other electronic ordering platforms, maintaining accurate documentation.
• Communicate with physicians, hospitals, and other referral sources about prescriptions, orders, and equipment needs.
• Collaborate with teammates across departments to support patient care, accurate documentation, and appropriate insurance reimbursement.
• Provide empathetic, passionate, integral, and committed service to patients, customers, healthcare professionals, and teammates.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 3% company contribution after one year and 1,000 hours worked.
• Generous paid time off, vacation, and nine paid holidays.
• Optional short-term disability coverage.
• Company-paid long-term disability coverage.
• Free, confidential Employee Assistance Program.
• Tuition reimbursement program with Niagara University, including savings on master's degree programs.
• Community programs and opportunities to contribute to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED