Retail Associate - Healthcare
About The Position
The Retail Associate – Healthcare (also referred to in the posting as Care Coordinator – Retail) supports patients in a retail location by helping them find and use durable medical equipment (DME) and related supplies. The role provides welcoming, knowledgeable customer service, demonstrates equipment, measures and fits patients, coordinates orders, and helps patients navigate insurance coverage and documentation requirements. The associate also handles phone calls, emails, patient follow-up, retail sales, and accurate data entry in electronic medical record (EMR) systems and other ordering platforms. The role involves communicating with physicians, hospitals, referral sources, and internal teams to support patient care, accurate documentation, and appropriate insurance reimbursement. The position is located in Wheatfield, New York, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $18.00–$24.00 per hour, depending on experience.
Requirements
- High school diploma or GED.
- Friendly, approachable, and professional manner, with a genuine interest in helping others.
- Customer service mindset and ability to create positive customer experiences.
- Ability to manage multiple responsibilities, prioritize tasks, and stay organized.
- Clear, professional communication and empathy when supporting patients.
- Attention to detail when reviewing information, entering data, and maintaining accurate orders and records.
- Resourcefulness, adaptability, and willingness to learn products, systems, and processes.
- Ability to collaborate with teammates.
- Comfort explaining products and helping customers understand equipment options.
- Comfort using computers and learning electronic record systems and other digital tools.
Nice To Haves
- Two-year college degree.
- Previous experience in retail, customer service, healthcare, or durable medical equipment (DME).
Responsibilities
- Welcome customers and help them identify durable medical equipment and supplies that meet their needs.
- Demonstrate medical equipment, explain proper use, and provide basic troubleshooting guidance.
- Measure and fit patients for durable medical equipment to help ensure appropriate sizing and fit.
- Verify patient insurance information and benefits, review prescriptions, and understand coverage criteria and documentation requirements.
- Answer incoming phone calls and emails, and follow up with patients about their questions and needs.
- Maintain relationships with patients by supporting ongoing equipment needs, resupply requests, and repeat services.
- Explain products and provide customer service for equipment purchases, including out-of-pocket purchases, and accurately process retail sales.
- Enter patient information and orders into EMR systems and other electronic ordering platforms while maintaining accurate documentation.
- Communicate with physicians, hospitals, and other referral sources about prescriptions, orders, and medical equipment needs.
- Collaborate with teammates across departments to support patient care, accurate documentation, and appropriate insurance reimbursement.
- Provide empathetic, passionate, ethical, and committed service to patients, customers, healthcare professionals, and teammates.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with a 3% company contribution after one year and 1,000 hours worked.
- Generous PTO and vacation.
- Nine paid holidays.
- Optional short-term disability.
- Company-paid long-term disability.
- Free, confidential Employee Assistance Program.
- Tuition reimbursement program with Niagara University, including savings on master's degree programs.
- Community programs and opportunities to make a difference in the lives of others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
