Retail Associate (Top of the Rock - Rockefeller Center)

SPS North America•New York, NY

4d•Onsite

About The Position

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking engaging, customer-focused Retail Associates who thrive in a dynamic, high-traffic environment and take pride in delivering exceptional service. As a Retail Associate, you enhance the guest journey beyond the view — assisting with merchandise selection, maintaining visually compelling displays, and ensuring each transaction is seamless and professional. Your energy, attention to detail, and service mindset help transform each visit into a lasting memory through meaningful takeaways and branded experiences. This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

Requirements

High School Diploma or equivalent
1–2 years of retail or customer-facing experience preferred
Basic computer proficiency or ability to quickly learn POS systems
Professional appearance and adherence to company standards
Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons

Nice To Haves

Friendly, approachable, and customer-service driven
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Effective communication and teamwork skills
Prior retail or merchandising experience preferred

Responsibilities

Assist guests with merchandise selection and complete transactions accurately
Support sales goals and KPIs by engaging guests and taking ownership of your performance
Maintain attractive signage, displays, and seasonal merchandising
Restock and organize inventory, ensuring a clean, professional sales floor
Operate POS systems and troubleshoot minor issues
Support inventory control and loss prevention initiatives
Assist with special projects and additional duties as needed
Work independently and collaboratively to deliver a top-tier guest experience